Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What materials are used in Seraphina Treasures jewelry?
We pride ourselves on using high-quality materials, including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure your treasures last a lifetime.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
Do you offer international shipping?
Yes, Seraphina Treasures ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How should I care for my Seraphina pieces?
To maintain their brilliance, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided microfiber pouch when not in use.
Can I track my package once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery status.